Frequently asked questions

Not at this time. West Edge Repairs & Service is currently accepting consumer/homeowner equipment only. We are not taking commercial fleet accounts, commercial zero-turns, or priority commercial service work right now.

We service common consumer equipment including push mowers, riding mowers, snow blowers, chainsaws, trimmers, blowers, tillers, pressure washers, and portable generators.

Not at this time. We are currently focusing on consumer push mowers, riding mowers/lawn tractors, snow blowers, and smaller outdoor power equipment.

Yes, pickup and delivery may be available for smaller units only, depending on location and schedule. This includes items like push mowers, snow blowers, chainsaws, trimmers, blowers, and similar equipment.

Not at this time unless special arrangements are made. Full trailer pickup for larger equipment is planned for the future, but current pickup and delivery is mainly for smaller equipment only.

You can arrange to drop off and pick up at our location in Whitehall, MI.

We serve Whitehall, North Muskegon, and surrounding areas.

Call or text 231-769-0652 with your name, location, equipment type, brand/model if known, and what problem you are having. Or fill out our online form.

Yes. A diagnostic fee may apply if the repair is declined, the machine is not worth repairing, or the customer does not move forward with the work.

If the repair is approved, the diagnostic fee is usually applied toward the repair.

No. If the repair goes beyond normal service or requires extra parts/labor, you will be contacted before additional work is completed.

Tune-up items depend on the equipment, but may include oil change, spark plug, air filter service, blade sharpening, belt checks, cable checks, lubrication, fuel system inspection, carburetor adjustment/light cleaning, and test run.

Parts and extra repairs are not included unless clearly listed.

No. Parts, tax, pickup/delivery, and repairs outside the listed tune-up package are extra unless specifically stated.

If the repair cost starts getting close to the value of the machine, we will let you know before continuing. Some lower-cost machines are not worth putting a lot of money into.

Yes. Old fuel and carburetor issues are common. Light carburetor adjustment or cleaning may be included in some tune-up packages, but full carburetor repair, rebuilds, replacement carbs, fuel lines, primer bulbs, and damaged fuel parts are extra.

Repairs are performed based on the condition of the equipment at the time of service. We are not responsible for unrelated failures, old fuel problems, hidden damage, worn-out parts, previous repair attempts, or issues that appear after the machine leaves.

Payment is due when the equipment is picked up or returned. Accepted payment methods can include cash and other approved payment options. Cards, Venmo, PayPal, Stripe, etc. Equipment will not be released until paid in full.

Equipment should be picked up promptly once completed. Machines left over 14 days after notification may be subject to a storage fee unless other arrangements are made.

Please include any needed key, battery, charger, bag, chute, bar/chain, or attachment required to test the machine. Let us know if anything is missing, damaged, or already removed.

No. West Edge Repairs & Service is not responsible for pre-existing damage, rust, seized hardware, stripped bolts, cracked plastic, dry-rotted tires, weak batteries, missing guards, unsafe wiring, old fuel, contaminated fuel, or previous repair attempts.

Yes. Full trailer pickup and delivery for larger equipment may be added in the future. For now, pickup and delivery is mainly limited to smaller units.

Yes. Labor is covered for 30 days on the specific repair performed.

Parts are covered only by the part manufacturer’s warranty, if one applies.

Warranty does not cover:

• Old or contaminated fuel

• New/unrelated problems

• Customer-supplied parts

• Used parts

• Abuse, misuse, or neglect

• Machines stored with bad fuel

• Pre-existing issues

• Commercial use

• Damage after pickup/delivery

Warranty only applies to the original repair and original customer.